Human-Tech Hybridity:

Impacting consumers, organizations and cities

Consumers & Consumption

GenTech: Revolt on the digital horizon?

In recent years, many unethical business practices have been exposed, including the capture and use of consumers’ data, anticompetitive activities and covert social experiments.

But what do young people who grew up with the internet think about this development?

 

Our research with 400 digital natives – 19- to 24-year-olds – shows that this generation, dubbed “GenTech”, may be the one to turn the digital revolution on its head. 

Are we all social media workers?

 

Over the last decade, social media platforms have successfully managed to carve out a significant part of our day to read, contribute and comment in the guise of democratising our communications. This has resulted in an immense trail of high value data, central to the platforms’ commercial success.

The dark sides of self-tracking

 

You no longer have to look to science fiction to find the cyborg. We are all cyborgs now. Mobile phones, activity trackers, pacemakers, breast implants and even aspirins all act as biological, cognitive or social extensions and enhancements of our bodies and minds.

Human-tech hybridity

Mobile phones, smart watches, and wearable activity trackers (WATs) are just some of the technologies that are guiding, nudging, monitoring, and reminding individuals in their day-to-day lives. These devices are designed to enhance and support their human users, however, there is a lack of attention to the unintended consequences, the technology non-neutrality and the darker sides of becoming human-tech hybrids.  We contributed with new insight on human-tech hybridity and present a concept referred to as the agency pendulum, reflecting the dynamism of agency. 

How AI drives shopping behaviors

 

As consumers are looking for more sensory and immersive shopping experiences, the pressure is on for online retailers to find new ways to excite customers and keep them satisfied— artificial intelligence (AI) is the new technology they will use.

Algorithmic consumption loops

 

There are already many ways in which retailers use AI to interact with their customers. This type of AI is primarily based on learning customer preferences and behaviours, and providing tailored recommendations on a mass scale – also referred to as mass customisation.

Organizational Transformation

TRIP: A strategizing framework for dynamic ecosystems

 

Across industries, organisations are in search of new ways to enhance their competitiveness in the midst of digital disruption and a changing competitor landscape. To guide organisations through the turbulent waters of the digital era, we need new frameworks to help shape organisational strategy and decision-making. In this article, we introduce a new strategising framework that is designed, developed and tested to support organisations to navigate and maneuver in digital spheres.

DVC Framework: Accelerating Digital Value Creation

 

In this article, we present the Digital Value Creation (DVC) framework. The DVC framework can be used as an evaluative method for organisations to create, enhance and consolidate digital value.

 

We propose that organisations focus their digital value creation efforts in three interconnected areas: creating and managing ‘Experiences’, building meaningful and personalised ‘Relationships’ and accelerating ‘Evolution’ to support business longevity.

Towards dynamic ecosystems

 

To help organizations operate in dynamic and evolving environments with unprecedented speed of change and digital disruption, we propose a 3-step strategic approach. We call this the ‘ICE’ Framework.

Responding to digital transformation

 

Digital transformation is affecting businesses across industries. It is driven by new technologies, fierce competition and increasing expectations from customers of a ‘digital-first’ experience.

Cities in Transition

Cities of the future

 

Our research reveals that, although technology is important to the development of connected cities, there are other “softer” drivers at play, too – and we identified three that are critical to the success of future connected cities.

The 4xCs of Connected Ecosystems

 

Digital technologies are fuelling the evolution of connected cities of the future.

 

Our research in Copenhagen with organizations that are leading the digital transformation agenda, reveals that there are four critical and self-propelling factors that are essential to meeting the future demands of cities and its citizens.

Based on our findings, we present a digital transformation framework of 4xCs that can be useful for cities and organizations across the world. 

 

We see the 4xCs as a self-propelling framework as partners across the ecosystem contribute with knowledge, share expertise and innovate by challenging the status quo.

Towards an era of open data

 

Data has the power to revolutionize and disrupt the way societies are governed. None more so than open data, which is free to access, free to use and can be shared by anyone. 

Transformative Learning